Support FAQ
This page will list some of the most common technical problems encountered with installations and their solutions.
If you need support related to ingame incidents, account issues, or direct GM support, create a support ticket on discord and wait for a response.
Contents
- 1 Unable to open the game after installation
- 2 Unable to connect after new install / returning after a long time
- 3 Game crashes upon opening
- 4 Game screen is white upon opening
- 5 Game looks scrambled and pixelated
- 6 Game crashes when dual clienting
- 7 Sprite Errors in game
- 8 Making the UI bigger
- 9 Which proxy to pick?
- 10 Unable to talk in discord when the game client is open
Unable to open the game after installation
Check that your antivirus isn't deleting the patcher. Set the game folder as an exception.
Unable to connect after new install / returning after a long time
- In the Project Alfheim directory, delete patch.dat and then run the patcher.
- If that fails, then download the latest client
Game crashes upon opening
If using a high res monitor (over 1080p) or integrated Graphics, run dgvoodoo.
Game screen is white upon opening
Open setup.exe and select another GPU option
Game looks scrambled and pixelated
In setup.exe - UNCHECK the "disable hardware accelerated graphics"
Game crashes when dual clienting
Press windows key , type UAC , hit enter, set to " Do not dim desktop"
Sprite Errors in game
In the Project Alfheim directory, delete patch.dat and then run the patcher.
Making the UI bigger
https://www.reddit.com/r/RagnarokOnline/comments/19e0jxl/has_anyone_been_able_to_find_a_consistent_way_to/ |Guide on reddit
Which proxy to pick?
The one closest to your location
Unable to talk in discord when the game client is open
Run discord as admin.
