Difference between revisions of "Support FAQ"
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(Created page with "This page will list some of the most common technical problems encountered with installations and their solutions. If you need support related to ingame incidents, account is...") |
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| − | This page will list some of the most common | + | This page will list some of the most common problems encountered with installations and their solutions. |
If you need support related to ingame incidents, account issues, or direct GM support, create a support ticket on discord and wait for a response. | If you need support related to ingame incidents, account issues, or direct GM support, create a support ticket on discord and wait for a response. | ||
| + | <div style="float:right;">__TOC__</div> | ||
| + | |||
| + | =Technical= | ||
| + | |||
| + | ===General Download troubleshooting guide=== | ||
| + | [[Download_Troubleshooting]] | ||
===Unable to open the game after installation=== | ===Unable to open the game after installation=== | ||
| Line 27: | Line 33: | ||
===Game crashes when dual clienting=== | ===Game crashes when dual clienting=== | ||
Press windows key , type UAC , hit enter, set to " Do not dim desktop" | Press windows key , type UAC , hit enter, set to " Do not dim desktop" | ||
| + | |||
| + | ===Gepard Errors on laptop=== | ||
| + | Use external mouse | ||
===Sprite Errors in game=== | ===Sprite Errors in game=== | ||
| Line 32: | Line 41: | ||
===Making the UI bigger=== | ===Making the UI bigger=== | ||
| − | https://www.reddit.com/r/RagnarokOnline/comments/19e0jxl/has_anyone_been_able_to_find_a_consistent_way_to/ | + | [https://www.reddit.com/r/RagnarokOnline/comments/19e0jxl/has_anyone_been_able_to_find_a_consistent_way_to/ Guide on Reddit] |
| − | |||
===Which proxy to pick?=== | ===Which proxy to pick?=== | ||
| Line 40: | Line 48: | ||
===Unable to talk in discord when the game client is open=== | ===Unable to talk in discord when the game client is open=== | ||
Run discord as admin. | Run discord as admin. | ||
| + | |||
| + | =Game Questions= | ||
| + | ===What is and how to use a Master Account=== | ||
| + | [[Master Accounts]] | ||
| + | |||
| + | ===How to contact a GM?=== | ||
| + | Make a support ticket on discord | ||
Latest revision as of 23:14, 11 September 2025
This page will list some of the most common problems encountered with installations and their solutions.
If you need support related to ingame incidents, account issues, or direct GM support, create a support ticket on discord and wait for a response.
Contents
- 1 Technical
- 1.1 General Download troubleshooting guide
- 1.2 Unable to open the game after installation
- 1.3 Unable to connect after new install / returning after a long time
- 1.4 Game crashes upon opening
- 1.5 Game screen is white upon opening
- 1.6 Game looks scrambled and pixelated
- 1.7 Game crashes when dual clienting
- 1.8 Gepard Errors on laptop
- 1.9 Sprite Errors in game
- 1.10 Making the UI bigger
- 1.11 Which proxy to pick?
- 1.12 Unable to talk in discord when the game client is open
- 2 Game Questions
Technical
General Download troubleshooting guide
Unable to open the game after installation
Check that your antivirus isn't deleting the patcher. Set the game folder as an exception.
Unable to connect after new install / returning after a long time
- In the Project Alfheim directory, delete patch.dat and then run the patcher.
- If that fails, then download the latest client
Game crashes upon opening
If using a high res monitor (over 1080p) or integrated Graphics, run dgvoodoo.
Game screen is white upon opening
Open setup.exe and select another GPU option
Game looks scrambled and pixelated
In setup.exe - UNCHECK the "disable hardware accelerated graphics"
Game crashes when dual clienting
Press windows key , type UAC , hit enter, set to " Do not dim desktop"
Gepard Errors on laptop
Use external mouse
Sprite Errors in game
In the Project Alfheim directory, delete patch.dat and then run the patcher.
Making the UI bigger
Which proxy to pick?
The one closest to your location
Unable to talk in discord when the game client is open
Run discord as admin.
Game Questions
What is and how to use a Master Account
How to contact a GM?
Make a support ticket on discord
